In-Situ-Europe Careers

POSITION: TECHNICAL SUPPORT REPRESENTATIVE

LOCATION:   Solihull, West Midlands

SALARY:  £28,000 - £31,000 depending on experience    

In-Situ Europe Ltd (a subsidiary of In-Situ Inc) is a leading supplier of water analysis equipment and instrumentation. Established for over 25 years we are a growing company supplying both the UK direct and mainland Europe through our distribution network.

We are currently looking to expand our small internal UK team with some extra technical expertise to support the functioning of our business. Based at our busy Shirley office in the West Midlands you’ll be responsible for providing technical advice and support to our client base across Europe.

The ideal applicant will have a good work ethic, a positive ‘can do’ attitude and some experience in working in a similar environment although full training will be given.

WHAT YOU’LL BE DOING:

  • Providing our customers with technical support and advice for our range of environmental monitoring and sampling equipment, predominantly via telephone although occasional on-site visits may be required
  • Take ownership of our customer service and repair process, liaising with customers and tracking jobs through to completion
  • Inside sales support – assist with technical sales enquiries and processing inside sales. Using our CRM system to log calls, activities and help create and chase up quotes
  • Assisting Regional Sales Managers with quotations and occasional trips
  • Delivering first class customer service
  • Assisting at occasional promotional events, training courses and trade shows
  • Consistently developing your product and application knowledge base

WHAT YOU BRING:

  • Ideally BSc in environmental science, chemistry, engineering or similar
  • Able to work under own initiative but also able to take direction from Sales Management team
  • Previous experience providing technical support
  • A keen interest in Hydrogeology desired
  • An excellent communicator with a good telephone manner, capable of speaking to clients at all levels
  • Experience with Salesforce.com or similar high-profile CRM
  • Technical curiosity – you are driven to figure out how things work and tinker with mechanical things in your spare time
  • You might already have experience in groundwater monitoring and sampling
  • Work well as part of a team but can also run under your own steam
  • Reliable and dedicated with a can-do attitude
  • Speaking another European language would be advantageous
  • Full clean driver’s license

WORKING ENVIRONMENT & WORKING HOURS:

  • Mainly office based – occasional site visits/ international travel may be required
  • Working hours Monday – Friday 9.00am - 5.30pm
  • All duties assume a commitment to work practices compatible with ISO 9001 and ISO 14001 certification

Our team members enjoy:

  • Competitive salary + benefits
  • 20 days paid leave per annum + bank holidays
  • The ability to have a tremendous impact each and every day 

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Careers at In-Situ-Europe.LLC

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All qualified applicants will be considered without regard to race, color, national origin, gender, ethnicity, religion, sexual orientation, gender identity, disability and veteran status. We are an equal opportunity employer, Gender/Minority/Veterans/Disabled.